So we took my wife's iPhone into the new Apple Store because her silent switch broke. They replaced it without one bit of hassle.
Wait, there's more. My phone, although pretty much fine, had a little issue with the lock button due to a drop the phone took. The "Genius Bar" guy helped me get a new phone too.
And there's still more. My wife's phone took 1.5 hours to restore today. Mine took almost 6 hours. WOW!!!! That was a long day of phone restoring. But I think it was worth it. I have a new phone with no lock button issues, and my wife has a phone that can be turned to silent now.
Thanks Apple. I can't wait for tomorrow.