This is my shout out to Joe and Heather at my Hampton Hotel. My job takes me out of town every couple of weeks, and I stay in a Hampton Hotel. Tonight, Joe and Heather let me play the piano in the lobby for a while, and we talked about our common customer service experiences, both providing service and receiving it. I noticed on their name badges the the phrase "I am Hampton." I challenged them to use this phrase with their next customer. Heather accepted the challenge and worked it into a conversation with the very next customer, telling him, "If there is anything else I can help you with, I am Hampton", (or something like that). It was so awesome. It was seamless, as though she says it every time. The customer even thanked her. Joe and I were so impressed and we both think Heather deserves a big fat raise for it.
It's a little bit of fun while I'm far away from my family. Thanks you two.
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